Websocket md/subscribeQuote error: "Symbol is inaccessible"

API Developers
1

I’m trying to connect to the market data websocket in Python. I have no problems getting authorized with the access token or syncing my account with the websocket but when I try to subscribe to md/subscribeQuote I get this error:

a[{"s":200,"i":1,"d":{"errorText":"Symbol is inaccessible","errorCode":"UnknownSymbol","mode":"None"}}]

It doesn’t matter what symbol or symbol ID I use; I always get the same error.
Here is the plain text I am sending to the socket; from what I have read, this should be the correct format:

md/subscribeQuote
1

{"symbol":"ESH3"}

I’ve seen other posts on the forum talking about needing to purchase a CME license, is that true? If so, why is that not listed on Tradovate’s Docs?

Does the websocket market data connection still work for anyone?

I’ve seen a few posts about this in the past and would love a clear answer from anyone (but especially someone who works at Tradovate)!
@Alexander

Thanks!

2

I’m having the same issue as well. My code was working fine last year, I was getting the proper charts, then I had to stop working on it for a few months, and now whenever I try to run it again I also get “{errorText: ‘Symbol is inaccessible’, errorCode: ‘UnknownSymbol’, mode: ‘None’}”.

If we can’t get the data via the Market Data sockets, how can we actually write an automated strategy? What am I missing here? How is everyone else dealing with this?

3

OK… found the answer here… I am not able to get Symbol Data - #41 by lmonteromForum

Basically need to find a new platform to do this or pay a lot of money per month.

4

Wouldn’t be surprised, that Tradovate changed something on their end and just didn’t even have the common courtesy to notify their customers.