I am unable to receive data for NQZ2. I was getting the data for past 4 months. But suddently stopped and hour ago… This is the error I am getting
{{
“errorText”: “Symbol is inaccessible”,
“errorCode”: “UnknownSymbol”,
“mode”: “None”
}}
This is the request sent -
md/getChart
1
{“symbol”:“NQZ2”,“chartDescription”:{“underlyingType”:“Tick”,“elementSizeUnit”:“UnderlyingUnits”,“elementSize”:1,“withHistogram”:false},“timeRange”:{“asMuchAsElements”:5000}}
I’m having the same issue this morning. It was working last night, but when I tried fetching market data, it failed with the same error message.
I’m running up against the same
Yeah, I have the same issue here
Having the same issue…
SAME! i need this to work
I’m having the same problem
I also notice while SSL sniffing the desktop app, that the format for market data has changed… so not sure what it going on here.
Apparently, they need some license/verification form to be filled for CME. Unfortunately, they said that they send the email but I don’t get any email about it from them. Not sure who long will it take to get that form to be approved.
how did u find this out? i notice the desktop app still works… and it is querying market data… just different format than i expect. and the subscribeqoute call isn’t erroring
Yeah. Its a special requirement for API users.
As in, tradovate was supposed to forward a form on behalf of CME? No email for me either.
I had the same issue and no email, but there was a new agreement to sign when I checked under settings/subscriptions in the desktop app…
has anyone been able to solve this? I checked for a new agreement and still can’t get market data.
Chat support told me I had to go to CME and be registered as a “data distributor” and gave me this link: https://www.cmegroup.com/market-data/license-data.html
I cannot for the life of me imagine out how this is supposed to work, or which thing I need to actually register for, but it’s what I was given from support today. Seems odd.
@kedzietrades can you elaborate on what the new format should be?
Hmm, I don’t think that sounds right- a data distribution license provides:
authorization to provide subscription-based services for CME market data
which I assume you’re not doing as a non-commercial client of tradovate.
Unless tradovate has new restrictions on api access? I have not seen this communicated anywhere.
Maybe this? https://www.cmegroup.com/market-data/distributor/files/exhibit-a-to-schedule-4-non-pro-self-cert-form.pdf
If you’re a non-commercial user, it says to fill it out and present it to your data provider.
If you have been using the tradovate api for futures data already, you’ve likely already completed this form. Check under Your Profile → Signed Documents
The “Non-Professional Market Data Certification” is the CME’s form.
Despite that form, I’m still getting errors.
I’m seeing this as well for ESZ2 as of 3:10PM EST.
