This is the second time this has happened. The first time, support tried telling me it was an issue with my internet. Price hit my stop and did not stop me out. The “Exit at mkt” button didn’t work either. I’m unable to cancel working orders via the phone app or desktop app. I was short 3 contracts and ended up click “Buy Mkt” button 3 times to exit the position. A few seconds later, it fills me long for 3 contracts, which I had to immediately exit for a small loss.
There is nothing wrong with my internet as I tried doing this on my phone on 5g also.
Won’t even let me cancel my previous working orders that were part of my initial bracket order… So it’s going to fill me long when price hits those prices and support isn’t picking up phone or answering the chat.
Send a message to Support INSIDE the trading software. John K stopped me out on their end. They did a “CQG data drop” (whatever that is) earlier and they are fixing it. Said they are on top of it now. They’ll fix it.
Same issues that many here experienced.
Weeks ago, my Stops (take profit) not all contracts filled.
This morning, my Sell Limit order was filled with only 1 contract on the total of 10 contracts !
It’s really disappointing…
Most of the time this is if you are trading in low-volume hours and there isn’t enough. contracts to close out your whole order, depending on what you are trading, of course.
It was a data issue with tradovate. They are actually known for these data issues where people cannot exit positions. I only trade ES/NQ during NY session, so it’s not a low volume issue.