Hi Donovan!
No problem, you’re welcome! 
In their defense (regarding not getting a reply) I think they’re still a tiny operation (I’ve only ever had correspondence with their CEO and COO, one or both of which do customer support) so they may not have the time/manpower to answer every query or email yet - at least not in my experience. So be patient.
Just appreciate they do have a fairly revolutionary offer (commission free trading with membership!) so I think they definitely deserve all the chances they can get. Coming to the market with a new concept is almost always a risky and rocky road for a startup, so that’s worth bearing in mind! Even Google was just founded by 2 guys in garage. Oh and so was Apple. And Amazon… 
They’re currently hellbent on CQG as their only data & order routing option, and for some reason think that it’s still a great feed (it’s not - at least not anymore). At least that’s what I gathered from correspondence with them and the forums. So they downplay/disregard/ignore evidence to the contrary, even when people are riling (like with the recent big outage). They might just have some sort of exclusion deal with CQG right now but what do I know…
If you’d like to see better data options offered, I can think of no better than Sierrachart’s Denali feed and order routing (which uses TT-FIX), both directly colocated at the exchanges. Both are highly reliable, none of this CQG stuff happens there and it’s only like an extra $5 a month or so and at least the charting package (Sierrachart) and Denali datafeed is already supported by Tradovate so that solves at least some of the issues. They just don’t support the built-in TT order routing yet, sadly. But if you’re interested in changing that, please support the forum thread by posting a reply here and upvoting! Allow for Sierra Chart Order Routing
Hope that helps and fingers crossed! 
Best Regards,
Z