Valid ILA, error still

HI @Alexander , I confirmed with the CME and your support team that my ILA with the CME is in good standing, yet I am getting this:

a[{“s”:200,“i”:2,“d”:{“errorText”:“Symbol is inaccessible”,“errorCode”:“UnknownSymbol”,“mode”:“None”}}]

HI @Alexander are you there? Have not responded to any of my posts in > 1 month

Would appreciate a response for Juan