Hey guys!
My trades Sell Stop order today was not filled that was placed at 9:39.58 AM at price 21877.25 from entry price 21947.25. I do understand news had occurred but this seems to have been an issue on the platforms end. Had loss of $345 at 10AM when news came out, which should only have been $110 per Sell Stop Order at
21877.25, that was then switched to Sell Limit Order (which i did not make this action and never got filled).
All that was said by support was- “ When a stop order is unable to fill , the exchange turns it into a stop limit order after 15 handles in the MNQ. That order was unable and cancelled by the exchange around 3 minutes later.”. But this doesn’t explain anything as my Sell Stops always stay in place for longer then “15 handles” many of times.
Can someone explain what they mean or did Tradeovate do me dirty?