Risk settings crash and not able to trade my real account

I came to Tradovate only for the risk settings feature which is a big advance for a retail trading platform.

But since 3 days, I’m not able to trade as I want…risk settings crash: no daily reset and no one today for support. It’s a shame.
See attached chat log.

2 hours later, still not able to trade and no news from support…a shame.