Mass Websocket Disconnections

API Developers
1

We are encountering an issue with our upcoming SaaS platform related to Tradovate WebSocket connections. Currently, we maintain hundreds of long-lived Tradovate WebSocket connections (user/syncrequest). However, we have observed that these connections tend to disconnect en masse around market closure times.

Details:

Issue: Multiple WebSocket connections disconnect simultaneously near market closure.
Observation: The disconnections often occur after the NewSession event is triggered during market closure.
Evidence: Attached is a screenshot monitoring a WebSocket and the corresponding event.
Logs: There are no additional logs indicating a close event or any error messages—only abrupt disconnections.

Questions:

  1. Is this bulk disconnection behavior expected from Tradovate during market closure?
  2. Are there any best practices or configurations we might be missing to prevent these disconnections?

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2

Sounds like a frustrating issue with WebSocket disconnections near market closure. It’s possible that Tradovate has automatic resets during those times, but it’d be great to get clarification on whether this is expected behavior. Hope they have some best practices or configurations to avoid this looking to automate trade pickmytrade makes it simple to connect tradingview strategies with rithmic and tradovate