FESX Changed Tick Size!

[HANS_BAUER]

From 1 to 0.50

Charts and DOM are not updated

[HANS_BAUER]

FESX TICK ISSUE — Postimages

[BWeis]

Hi Hans

I would suggest opening a ticket with our support team to investigate.

There are a number of methods to contact support outlined here:

How do I contact Tradovate for a support issue

We want to make it as easy as possible for users to get the support they need. We’ve consolidated all of the support resources under the Help icon (?) on the bottom right of the main trader workspace window: [image] Clicking this icon will raise a modal with links to different ways you can find answers to your questions: [image] Here you will find: The phone number for the Trade Desk which should be used for any Live trade-related questions The phone number for the Support Team which can…

[HANS_BAUER]

https://www.eurex.com/ex-en/find/circulars/circular-2407638

[HANS_BAUER]

After reporting the problem with the help desk the issue with the DOM still persists

As I mentioned the EUREX has changed the tick increment for the FESX (Euro Stoxx 50) from 1 to 0.50

https://www.eurex.com/ex-en/find/circulars/circular-2407638

The DOM has not been updated

[HANS_BAUER]

So what?

TRADOVATE FESX DOM — Postimages

[BWeis]

We have an open ticket with CQG for them to investigate. Their definition did not update properly.

[HANS_BAUER]

Very strange
The FSXE (micro FESX) displays tick value correctly, but the FESX Dom is still incorrect

TRADOVATE FESX FSXE DOM — Postimages

[BWeis]

This should be addressed over this weekend’s maintenance