Extended Tick Data History - Active but not working

1

How long does it take for the Extended Tick Data History to become available after payment?

I paid for the Add On on March 24 and the payment showed as Pending for over a day. Now the transaction has finally cleared and the Add On shows “Active” but… the Replay feature still only allows me to go back one week. I still get “Start Timestamp Adjusted” messages.
Is there something else I need to do? Something staff needs to do?

2

try waiting 24-48 hours for the data to sync if it doesn’t work contact support to check if anything needs to be done on their end