Desktop "Uncaught Exception" Error

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I trade using the desktop Mac app. I’ve noticed that if I try to delete a Template the program displays a “Uncaught Exception” error. When you press “Okay” it shuts down the program but does not delete the template, you do however loose some of the data in the template. I’ve been trying to clean up some of my old workspaces for a couple of weeks now but no one is answering the phones anymore.

I was going to delete the app and reinstall it but I don’t know how to save the Templets that I need or if they are saved on a server and would pull back in after reinstall.

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I was told by the service team that this is a known issue they are actively working on fixing.
You should be able to save the templates you have on the desktop app, there should be an icon on the templates list that you can use to save the templates to your computer. From what I understand the templates are not stored on their servers, they are stored on your computer so be careful with deleting them for now or you may not be able to recover them.

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FYI…It was fixed in the last update.

4

I saw, thanks for letting me know too.

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It is still doing it for me, also deleted some of my template data when it shut down one time

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Sorry I didn’t see this earlier. It still happens to me sometimes. If it does, use force quite

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I’ve been dealing with this issue for months without a fix and was forced to use the web app which is a pain when trying to use multiple monitors. I’ve finally solved it with the help of ChatGPT and definitely NOT the help of tech support.

This is the definitive solution:

*Completely uninstall the Tradovate app.

  • Ensure there are no leftover files:
    1. Navigate to %localappdata% and %appdata% (via Run).
    2. Delete any Tradovate-related folders.
  • Reinstall the latest version of Tradovate

Et voila, the desktop app is now reborn! I know this is an old thread, but posting this herein any future users experience the same issue. Happy trading!