I just signed up to a demo account for a prop firm today. I did in the past have Tradovate as my broker/platform but that was long ago. That said technically the emails are the same for both accounts.
This morning I login to my new prop simulation account and install the community indicators I use without an issue. My layout was ready and I even traded the morning. I then by accident refreshed the web page (hit F5). When the screen reloaded it was blank, when I check my templates they are all gone (even the ones I uploaded). When I tried to re-create my chart, the Community Indicators does not load anything. I did some searches and it seems like its a known bug but no resolution I could find.
I tried using a different browser, my default is Firefox I tried Edge and Chrome and the desktop all have the same issue. I tried a different PC as well, the same. I assume this is something with my account or something? Any suggestions?