Please somebody help me ... I can't even get a simple order from Tradovate API demo website?

I have tried place a market order on Tradovate api demo website , but it said my account closed . I have tried deleted the api key and created new one, and it still doesn’t work . I’m thinking about transfer my fund to Tradovate, but it seem like not alot of support here .

In case if any reader in here know how to how to set up the API and had your software running and want a free 1 month Tradovate API’s fee (fee will be on me) or cash equivalent, all I need is your 15 minutes for your consultant. Please give me a call at (915)329-0088