We use a single Tradovate OAuth client_id across our app. The problem is that one very large Apex demo cluster maps 481 accounts across 189 different end users to the same upstream tradovate_user_id = 699523. (Meaning, they login with different user credentials but for every OAuth, tradeovate seems to map them to the same user id 699523)
For any signal that hits multiple accounts - We see a broker response of “Rate limit exceeded: more than 1500 requests per hour.”
We are not generating 699523 ourselves. And I don’t think it is expected for many Apex demo accounts share one upstream Tradovate user ID.
- Is order-placement rate limiting effectively enforced per tradovate_user_id, per OAuth app/client, per account, or some combination?
- What is the supported way to scale high-fanout order placement for this account shape?
- What is the procedure to get increased user-id limits ? and how do we get out of this pickle asap ? (the friction to get a hold of a customer support agent is about >3 hours right now, would like a faster solution or a call to sort this out).