Issue with user/syncrequest WS endpoint - 401 error

API Developers
1

Hello!

I am currently using the web sockets API in python. To setup, I make a call to the accesstokenrequest which returns:

{
    "accessToken": "<ACCESS_TOKEN>",
    "mdAccessToken": "<MD_TOKEN>",
    "expirationTime": "2022-05-29T18:26:54.897Z",
    "userStatus": "Active",
    "userId": <USER#>,
    "name": "<ACCOUNT_NAME>",
    "hasLive": true,
    "outdatedTaC": false,
    "hasFunded": true,
    "hasMarketData": true,
    "outdatedLiquidationPolicy": false
}

I have been able to successfully stream chart data from the market data apis using the <MD_TOKEN>. What I am now trying to do is set up a web socket connection for the actual user account. I first tried connecting to the account/list endpoint, to make sure my web socket connection was valid:

2022-05-29:13:31:15,511 INFO     [TradovateSocket.py:52] connection established to wss://demo.tradovateapi.com/v1/websocket
------ sending Trade API  ------
authorize
1

"<ACCESS_TOKEN>"
------ end send ------
2022-05-29:13:31:15,562 INFO     [TradovateSocket.py:70] [{'s': 200, 'i': 1}]
2022-05-29:13:31:15,562 INFO     [TradovateSocket.py:75] Trade API Authorization is complete!
------ sending Trade API  ------
account/list
2

{}
------ end send ------
2022-05-29:13:31:15,611 INFO     [TradovateSocket.py:111] In handle data frame....
2022-05-29:13:31:15,611 INFO     [TradovateSocket.py:115] {'s': 200, 'i': 2, 'd': [{'id': 770141, 'name': 'DEMO<USER#>', 'userId': <USER#>, 'accountType': 'Customer', 'active': True, 'clearingHouseId': 2, 'riskCategoryId': 2, 'autoLiqProfileId': 1, 'marginAccountType': 'Speculator', 'legalStatus': 'Individual', 'archived': False, 'timestamp': '2022-03-17T13:58:17Z'}]}
2022-05-29:13:31:18,112 INFO     [TradovateSocket.py:167] Found heartbeat frame

Okay, that seems to workout nicely.

I then tried the user/syncrequest api and get this:

2022-05-29:13:33:19,830 INFO     [TradovateSocket.py:52] connection established to wss://demo.tradovateapi.com/v1/websocket
------ sending Trade API  ------
authorize
1

"<ACCESS_TOKEN>"
------ end send ------
2022-05-29:13:33:19,882 INFO     [TradovateSocket.py:70] [{'s': 200, 'i': 1}]
2022-05-29:13:33:19,882 INFO     [TradovateSocket.py:75] Trade API Authorization is complete!
------ sending Trade API  ------
user/syncrequest
2

{"users": [<USER#>]}
------ end send ------
2022-05-29:13:33:19,934 INFO     [TradovateSocket.py:111] In handle data frame....
2022-05-29:13:33:19,934 INFO     [TradovateSocket.py:115] {'s': 401, 'i': 2, 'd': 'Access is denied'}
2022-05-29:13:33:22,434 INFO     [TradovateSocket.py:167] Found heartbeat frame

I’m not sure why I’m getting a 401 error?

2

Update:

cashBalance/list works

but:
position/list
account/items
user/syncrequest

All don’t seem to.

3

Can you please share the permissions set to your API Key? You can view them by looking at the Application Settings → API Access and then choosing Edit button.

1 Like
4

ugh, @Alexander that was exactly it! Thanks for your help! I had everything set to read only and somethings disabled. Updating the permissions fixed my issues.

1 Like