# FESX Changed Tick Size! **URL:** \ **Category:** Community Support\ **Created:** [June 21, 2021, 4:33am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557 "2021-06-21T04:33:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 21, 2021, 4:33am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/1 "2021-06-21T04:33:11Z")
From 1 to 0.50 Charts and DOM are not updated ---
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 21, 2021, 5:29am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/2 "2021-06-21T05:29:10Z")
> **[FESX TICK ISSUE — Postimages](https://postimg.cc/k2ct7rds)** ---
**Author:** ![BWeis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.tradovate.com/bweis/32/27_2.png) [@BWeis](https://community.tradovate.com/u/BWeis)\ **Post date:** [June 21, 2021, 12:52pm UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/3 "2021-06-21T12:52:17Z")
Hi Hans I would suggest opening a ticket with our support team to investigate. There are a number of methods to contact support outlined here: > [@How do I contact Tradovate for a support issue](https://community.tradovate.com/t/how-do-i-contact-tradovate-for-a-support-issue/78): > > We want to make it as easy as possible for users to get the support they need. We’ve consolidated all of the support resources under the Help icon (?) on the bottom right of the main trader workspace window: Clicking this icon will raise a modal with links to different ways you can find answers to your questions: [image] Here you will find: The phone number for the Trade Desk which should be used for any Live trade-related questions The phone number for the Support Team which can… ---
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 21, 2021, 1:47pm UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/4 "2021-06-21T13:47:06Z")
[https://www.eurex.com/ex-en/find/circulars/circular-2407638](https://www.eurex.com/ex-en/find/circulars/circular-2407638) ---
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 22, 2021, 6:20am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/5 "2021-06-22T06:20:03Z")
After reporting the problem with the help desk the issue with the DOM still persists As I mentioned the EUREX has changed the tick increment for the FESX (Euro Stoxx 50) from 1 to 0.50 [https://www.eurex.com/ex-en/find/circulars/circular-2407638](https://www.eurex.com/ex-en/find/circulars/circular-2407638) The DOM has not been updated ---
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 23, 2021, 12:36pm UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/6 "2021-06-23T12:36:45Z")
So what? > **[TRADOVATE FESX DOM — Postimages](https://postimg.cc/HjS5P5fY)** ---
**Author:** ![BWeis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.tradovate.com/bweis/32/27_2.png) [@BWeis](https://community.tradovate.com/u/BWeis)\ **Post date:** [June 23, 2021, 12:44pm UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/7 "2021-06-23T12:44:28Z")
We have an open ticket with CQG for them to investigate. Their definition did not update properly. ---
**Author:** ![HANS\_BAUER](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@HANS\_BAUER](https://community.tradovate.com/u/HANS_BAUER)\ **Post date:** [June 25, 2021, 5:02am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/8 "2021-06-25T05:02:59Z")
Very strange The FSXE (micro FESX) displays tick value correctly, but the FESX Dom is still incorrect > **[TRADOVATE FESX FSXE DOM — Postimages](https://postimg.cc/gnBKhZp0)** ---
**Author:** ![BWeis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.tradovate.com/bweis/32/27_2.png) [@BWeis](https://community.tradovate.com/u/BWeis)\ **Post date:** [June 25, 2021, 10:02am UTC](https://community.tradovate.com/t/fesx-changed-tick-size/2557/10 "2021-06-25T10:02:56Z")
This should be addressed over this weekend’s maintenance